Haas Factory Outlet
A Division of Gerotech, Inc.
Service Request

Platinum One-Call Policy Ensures Expert Service and Immediate Response

Please use the form below to contact us, or call (734) 379-7788.

* Required Fields

Customer Information
Company Information
Zip Code*
Contact Information
First Name*
Last Name*
Service Information
Product Identification
Model Number*
Serial Number*
Service Description
Machine Status*
Problem/Service Description*
Purchase Order
Please upload a purchase order with this service request, or fax or email a copy using the contact information provided on this page. Please include the PO number, name, and contact information of the person authorizing the purchase order.
Purchase Order Number*
Email: service@gerotechinc.com
Fax: (734) 379-1111
Upload Purchase Order
First Name*
Last Name*

Purchase Order must be signed and received prior to scheduling. Purchase orders may be submitted with this form, faxed, or emailed to the address above.

Website requests are processed Monday-Friday, between 8:00AM and 5:00PM Eastern Time. Requests received after 5:00PM will be processed on the next business day. If there is a problem with your request you will be notified by phone at the number entered above.


Service Rates and Hours

Standard Rates & Hours
Standard Work Hours Monday through Friday, 8:00 AM to 5:00 PM
Standard Labor Rate $130.00/hour (1 hour minimum)
Standard Travel Rate $95.00/hour (1/2 hour minimum)
Non-Standard Rates & Hours
Saturday Rate and Outside Standard Hours
Non-Standard Labor Rate $195.00/hour (1 hour minimum)
Non-Standard Travel Rate $142.50/hour (1/2 hour minimum)
Sunday Rate
Sunday Labor Rate$260.00/hour (1 hour minimum)
Sunday Travel Rate$190.00/hour (1/2 hour minimum)
Payment Terms
Payment terms for all HFO service items are net 30 days from order or schedule placement.