Haas Factory Outlet
A Division of Gerotech, Inc.
Service
Rotary Repair

Request for Return Authorization

Please complete as much information as possible. You will be contacted with a confirmation number that must be attached to the indexer/rotary unit before it is shipped for repair.

* Required Fields

Customer Information
Company Information
Company*
City*
Address*
State*
Zip Code*
Contact Information
First Name*
Last Name*
Phone*
Email*
Fax
Service Information
Shipping Information (if different than above)
Company
City
Address
State
Zip Code
Product Identification
If you are not sending the control with the indexer/rotary unit, please provide the Control Serial Number and an explanation.
Control Serial Number
The Control is not being sent because:
Index/Rotary Model*
Index/Rotary Serial Number*
Locating the Serial Number
HA5C Stamped into the name plate or below the handle on the raised portion.
H5C/S5C Located on the top between the spindle nose and the grease fitting.
HRT160/210/310/450/600 Located on the lower left hand corner of the front below the platter.
HRT7/9/11/SRT Located on the top within one of the milled slots.
TR110 Located on back or center rotary.
TR160/TR210/TR310 Located on base in the lower left-hand corner.
Motor Identification
Select the diagram that matches your Rotary Cable Connector*


Brushless Servo (AC) 2-plugs
Alarms & Reason for Repair
Alarm(s) when the problem occured:*
When the problem occurred, the Rotary product was being controlled by:*
Problem Description*
Action Required*
Other Comments or Instructions
Purchase Order
Please upload a purchase order with this service request, or fax or email a copy using the contact information provided on this page. Please include the PO number, name, and contact information of the person authorizing the purchase order. The purchase order should be for an amount to be determined after the unit is received.
Purchase Order Number*
Email: service@gerotechinc.com
Fax: (734) 379-1111
Upload Purchase Order
Authorization
First Name*
Last Name*
Phone*
Email

Purchase orders may be submitted with this form, faxed, or emailed to the address above. We will contact you upon completion of the repair to obtain a revised purchase order. If a purchase order is not received within 5 days of contact, the unit will move to stock and weekly stock charges will be added to the final invoice.

Website requests are processed Monday-Friday, between 8:00AM and 3:30PM Eastern Time. Requests received after 3:30PM will be processed on the next business day. If there is a problem with your request you will be notified by phone at the number entered above.